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Organization:
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Ontario Caregiver Organization (The)
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Phone Numbers:
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416-362-2273 (CARE)
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Toll-Free:
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24-Hour Helpline: 1-833-416-2273
1-888-877-1626
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Hours:
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Administration: Mon-Fri 9am-5pm
Helpline: Daily 24 hours
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Executives:
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Amy Coupal - Chief Executive Officer
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Public Contacts:
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Felicia Hart - Executive Lead, Programs & Services
feliciah@ontariocaregiver.ca
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Service Description:
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Supports Ontario's 4 million caregivers by being their one point of access to
information, so they have what they need to be successful in their role * works alongside employers and caregiving employees to build the
right resources and supports as caregivers balance work and caregiving
demands * offers:
- information, resources, support, and educational sessions for
caregivers supporting family members, friends, and neighbours
- support for caregivers of all ages, caring for people living with
any condition within the province of Ontario
- services and resources are available in English and French
Note: Programs
and services are not intended for crisis support or mental health counselling
1:1 Peer Mentor Program - Registered caregiver participants connect by phone
or online/virtual discussion with an assigned peer mentor * mentors
share their experience and knowledge to provide support
SCALE Program (Supporting Caregiver Awareness Learning and
Empowerment) - Practical information and
skills to focus on mental health and well-being needs by offering:
- weekly psychoeducational webinars (live or recorded) divided into
two 4-week sessions
- strategies, tools, and resources to better cope with difficult
caregiving emotions
- free and confidential online group and individual counselling
(optional)
- space is limited, registration is based on first come, first-served
basis.
1:1 Caregiver Coaching program - Up to six 1:1 support sessions to work-through
caregiving challenges (by telephone or Zoom) focused on:
- problem-solving and goal-setting strategies to help unpack complex
or overwhelming caregiving difficulties
- strengthening resilience skills to help manage stress
- strategies, resources, and information tailored to suit caregivers
needs
- motivational support to make the necessary changes within the
caregiving role
- accountability for action-items
Limited,
eligibility-based service. To access the program, criteria must be met
Educational Webinars - One-hour webinars offered monthly on a wide range
of topics for caregivers. Events Page
E-Learning - Modules for caregivers,
employers, and health care providers
Time To Talk Podcast - Join host Michelle
Jobin along with subject matter experts and caregivers, to
discuss things that matter most to caregivers
90 Second Caregiver - Access a short, evidence-based, health letter delivered each week via email
Caregivers in the Workplace - Tools and education for working caregivers seeking
better balance between work and care as well as employers building a more
caregiver-inclusive workplace
Toolkits and Resources for Caregivers - Wide range of tools, tips
sheets and resources
Regional Lead connection and topic specific workshops - Can connect your group or organization with the
regional lead, for future collaboration opportunities or information
sessions * spaces limited
Care Provider Resource Centre - Tools and information to support professional care providers working alongside caregivers
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Fees:
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None
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Application:
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Call, email or visit website
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Eligibility / Target Population:
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Caregivers in Ontario
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Languages:
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English ; French ; Many other languages
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Language Notes:
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Helpline is offered in over 150 languages by phone through interpretation service. Live English and French answer by phone. French reception, programs, publications, and website * French interpretation available upon request
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Area Served:
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Ontario
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Last Updated:
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8/19/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=192316
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