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Organization:
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Patient Ombudsman
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Phone Numbers:
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416-597-0339
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Toll-Free:
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1-888-321-0339
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Fax:
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416-597-5372
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Address:
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77 Wellesley St W, Box 130
Toronto, ON
M7A 1N3
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Street
Address:
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438 University Ave, 2nd Fl
Toronto
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Intersection:
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University Ave and Dundas St W
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Location:
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Toronto (Kensington—Chinatown)
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Accessibility:
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Wheelchair Accessible
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Hours:
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Mon-Fri 9am-4pm * by appointment
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Executives:
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Craig Thompson - Patient Ombudsman
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Service Description:
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Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes * services coordinated by Ontario Health atHome, and provided through certain community surgical and diagnostic centres
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Application:
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Online complaint form for submission online or to print and mail * call for assistance with forms or to make a complaint
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Eligibility / Target Population:
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Patients or caregivers who want to make a complaint about a negative experience in a public hospital, long-term care home, home care service as provided through Ontario Health atHome, or a community surgical and diagnostic centre after the health organization has first had a chance to respond to the complaint
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Languages:
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English ; French
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Language Notes:
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French reception, programs, publications, and website
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Area Served:
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Ontario
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Last Updated:
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9/4/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=182480
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